Enjoyinghome (WIDEN HORIZON PTY LTD) consistently adheres to a customer-first principle and complies with Australian Consumer Law, providing you with premier products and services. Based on these principles, we have formulated the following policies concerning product warranty, returns, and refunds. Kindly read thoroughly before making a purchase to safeguard your rights.
1. 12-Month Comprehensive Warranty
- Our products generally come with a 12-month warranty period, commencing from the day the product is delivered, unless stated otherwise. If proof of delivery is unavailable, the warranty period starts 3 days after purchase or dispatch.
- Regular wear and tear, damage caused by user mishandling, damage during delivery, and issues related to free accessories and gifts are not covered under this warranty.
2. 30-Day Money-Back Guarantee
- We offer a 30-day no-questions-asked refund policy. Note that returned items must be complete, unused, and include all original accessories and packaging. Customers are responsible for return shipping fees.
- Refunds will be processed within 1-7 business days upon receipt of the returned item, and the exact timing can vary depending on your payment institution.
3. Damage on Arrival (DOA) and Quality Issues
- Should you find damage, malfunction, or any other quality issues within 7 days of receipt, please contact us promptly via email. Ensure to include evidence of the defect (such as photos or videos) and confirm that the issues are not due to misuse.
- During the warranty period, [Your Company Name] will cover shipping fees for items returned due to quality issues.
4. Return Process
- Contact our customer service before returning a product, providing the reason for the return and pertinent information. We will furnish you with the necessary shipping label for your return.
- Ensure the item is returned in its original packaging and include an A4 sheet in the return package, printed with your customer name, order number, phone number, and reason for return.
- Unauthorized returns or returns without original packaging or labeling may be refused a refund or replacement.
5. Exemptions and Exclusions
- Products experiencing issues due to non-compliance with manufacturer instructions, abuse, unauthorized repair, incorrect installation, or external factors (e.g., power surges, corrosive environments) are not covered by warranty and return policies.
- Maintain backups of all data stored on your purchased storage media; we bear no responsibility for data loss on returned items.
6. Customer Service and Contact
- Should you have any doubts, suggestions, or inquiries regarding our products, warranty, or return processes, please feel free to contact our customer service team at any time.
Thank you for trusting Enjoyinghome (WIDEN HORIZON PTY LTD). We are dedicated to ensuring a smooth and satisfactory customer experience. For further inquiries or issues, please do not hesitate to contact us.