1. We collaborate with efficient express delivery service providers to ensure prompt delivery of your orders to your specified postal address. The choice of courier company is determined by your postal region.
2. We guarantee that items will be shipped within 1 to 2 working days after payment confirmation. Generally, transportation times range from 2 to 8 days, with potential variations in remote areas. For the most accurate arrival times, kindly refer to the official website of the chosen transportation company.
3. Upon receiving your parcel, we kindly request that you inspect the package for any signs of damage. Open the package to verify the correct and complete receipt of your ordered products. In the event of any irregularities, please take photographs as evidence and report them to us within 7 days. Failure to do so may impact the success of your claim.
4. Certain items may not be deliverable to P.O. boxes or remote areas. If this situation arises, a full refund will be issued. Delivery exclusions apply to the following postcodes:
885, 2222, 2449, 2818, 2827, 2829, 2836, 2839, 2874, 2898, 3724, 4477, 4490, 4626, 4822, 4871, 4875, 6044, 6209, 6224, 6290, 6442, 6536, 6562, 6707, 6713, 6725, 6728, 6743, 6751, 6753, 6754, 7255, 7256, 7258, 7260
Please be aware that the following regions may not be eligible for our free shipping policy or may incur additional shipping charges beyond those declared on the listing. If your location falls within any of the following areas, we recommend consulting with us before placing an order. Failure to do so may result in unfulfilled orders or a request for additional shipping costs.
Remote State Postcodes (including but not limited to):
NSW: 2641, 2717, 2831, 2898, 2899
QLD: 4184, 4421, 4450-4499, 4680, 4700-4805, 9920-9959
QLD: 4806-4899, 4900-4999, 9960-9999
SA: 5701
WA: 6055
WA: 6215-6699
WA: 6700-6799
TAS: 7151
NT: 0800-0999